Privacy Policy

This page sets out how Mainsprung collects, uses, and looks after personal information provided through this website. Reading it should give you a clear picture of how we handle your data, and what options you have regarding it.

1. Who We Are

Mainsprung is a watch repair and restoration workshop located at 8 Lebuh Pantai, 10300 George Town, Pulau Pinang, Malaysia. We operate this website at mainsprungad.biz to provide information about our services and to accept enquiries from visitors.

For any questions about how we handle your information, you are welcome to contact us directly at [email protected] or by phone at +60 4 2613 8047.

2. Information We Collect

We collect personal information only when you choose to submit it. The situations in which this may occur include:

• Completing and submitting the contact form on our website
• Sending us an email enquiry directly
• Telephoning our workshop
• Visiting our premises in person

The types of information collected may include your name, email address, telephone number, the nature of your enquiry, and any details you choose to share about the watch or item in question. We do not collect payment card details through this website.

3. How We Use Your Information

Information you provide is used solely in connection with your enquiry or service request. Specifically, we use it to:

• Respond to your enquiry in a timely and accurate manner
• Arrange and coordinate watch servicing work
• Send progress updates or photographs relating to a piece currently in our care
• Issue a final service report upon completion of work
• Follow up on any outstanding correspondence

We do not use your personal information for unsolicited marketing communications. We will not add you to any mailing list without your explicit agreement.

4. Legal Basis for Processing

We process personal information on the following bases:

• Contractual necessity — to fulfil a service request or respond to a pre-contractual enquiry
• Legitimate interests — to manage our business operations effectively and maintain records of completed work
• Consent — where you have explicitly agreed, such as by ticking a consent box on the contact form

5. Data Retention

We retain personal information for as long as is reasonably necessary for the purposes described above. In practice, this means:

• Enquiries that do not result in a service booking are typically held for up to twelve months
• Records relating to completed service work may be retained for up to seven years for accounting and reference purposes
• Photographs taken during a service are retained unless you request their deletion

After the applicable retention period, information is deleted or anonymised.

6. Sharing of Information

Mainsprung does not sell, rent, or trade personal information to third parties. In limited circumstances, we may share information with:

• Service providers who assist with website hosting and email delivery, under appropriate data processing agreements
• Couriers or logistics partners where you have arranged collection or delivery of a watch
• Regulatory bodies or law enforcement, where we are required to do so by applicable law

Any third parties engaged by us are required to handle personal data in a manner consistent with this policy.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support basic functionality and to understand how visitors interact with our pages. You can manage cookie preferences at any time through our Cookie Policy page or through your browser settings.

We do not use cookies for targeted advertising or to build profiles for commercial resale.

8. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your information, where there is no overriding reason for us to retain it
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and, in any case, within 30 days of receiving your request.

9. Security

We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. Our website uses standard encryption protocols for data in transit. While no system can be wholly without risk, we review our practices periodically and act promptly if we become aware of any concern.

10. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their respective privacy notices before submitting personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date shown at the top of the page. We encourage you to review this page occasionally to stay informed of any changes.

12. Contact

For any privacy-related questions or requests, please reach us through any of the following: